Sharing Your Views
Our Practice values are excellence, caring and working together. We want to achieve the highest standard of care for our patients and believe that this is best achieved by involving them in the services that we offer. We are constantly seeking the views of our patients to help us improve the services that we offer. There are lots of different ways that you can share your views with us.
Patient Participation Group
If you would really like to get involved with trying to improve the services that we offer you might like to consider joining our Patient Participation Group (PPG) . The PPG consists of a group of patients who care about what goes on in The Rycote Practice and about the quality of services it provides. The group has existed since 2011 and meets every other month to make the views of the patients heard within the practice and also to keep abreast of the continual changes taking place within the NHS. Our Practice Manager, Karl Savage, also attend the meetings. You can learn more about the PPG and its work on the next page.
If you do not feel that you have the time to attend regular meetings but would still like to be involved you may wish to join our virtual PPG. This group is kept informed of developments and invited to share their views by e-mail.
If you would like to be involved in the core PPG or join our virtual group you can e-mail its chair, Andy Jinman at email@example.com
You can also keep up to speed with developments at the practice in the quarterly Rycote Practice Patient Newsletter which is jointly produced by the practice and the PPG. Copies of the most recent newsletters can be found below:
Spring 2019 Patient Newsletter
Autumn 2018 Patient Newsletter
Summer 2017 Patient Newsletter
Early Summer 2017 Patient Newsletter
Late Spring 2017 Patient Newsletter
Summer 2016 Patient Newsletter
Spring 2016 Patient Newsletter
Winter 2015 Patient Newsletter
Autumn 2015 Patient Newsletter
Summer 2015 Patient Newsletter
Spring 2015 Patient Newsletter
Winter 2014 Patient Newsletter
Autumn 2014 Patient Newsletter
Summer 2014 Patient Newsletter
Spring 2014 Patient Newsletter
Winter 2013 Patient Newsletter
If you would like to make a suggestion about how we could improve the services that we offer we would encourage you to complete one of our My View forms and post it in the feedback box next to our reception desk. Alternatively can e-mail a suggestion to firstname.lastname@example.org - we have made this easy by adding the 'Contact Us' tab on this section of the website.
NHS Choices Website
If you would like to offer more formal feedback you can visit The Rycote Practice page of the NHS Choices website. Here you can share your views and submit a review of the practice. Please note that your reviews are available for the general public to review.
We would like to thank patients who have already offered their feedback on this website. Kind words are a source of great encouragement to our staff and reinvigorate us to deliver the best service that we possibly can for our patients.
In partnership with our Patient Participation Group we have committed to carrying our quarterly surveys on different aspects of our services to gather your views. These surveys can be completed in the practice and posted in the feedback box next to our reception desk or online by clicking the icon at the foot of the home page.
We publish the results of all of our surveys along the actions we have agreed with our PPG to address any issues that the surveys have raised. We make these available on our website and in the practice. Results of our recent surveys are available to download below.
We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible. To pursue a complaint please contact the Practice Manager who will deal with your concerns appropriately. Further on our complaints procedure is available on the complaints page of this section of the website.