Are you a passionate and committed person who shares our values to provide Excellent Care by Working Together. If you are, you could be the person that we are looking for. The practice is currently looking to recruit to the following positions;
Receptionist / Administrator : Approx 20 hours per week over 3 days
We are looking for a receptionist/care navigator to join our receptionist team to book appointments, process prescriptions, answer queries and support patients in accessing the healthcare that they need. The successful candidate should enjoy working as part of a team, be able to work under pressure and possess excellent customer care skills. A full advert and job description can be found below.
Receptionist Advert November 2018
Receptionist Job Description
If you are interested or would like to know more, please contact Angela Paterson on 01844 267931 or via e-mail at email@example.com
How we use your information
The Rycote Practice, like all NHS organisations is bound by strict rules about the data we hold about you and how we use it - historically this has been underpinned by the Data Protection Act.
On the 25th May 2018 the General Data Protection Regulation (GDPR) came into effect. This has introduced a new era of data protection and privacy in a modern world, creating new and strengthening existing rights and providing a new guideline for the way organisations protect and manage data. The new regulation will help to update data protection standards to fit with today’s technology; whilst remaining broad to ensure the fundamental rights of individuals are protected throughout future waves of innovation. This applies to all EU citizens and will continue to apply under UK law when we leave the European Union.
GDPR requires that;
- Data must be processed lawfully, fairly and transparently
- It must be collected for a specific, explicit and legitimate purpose
- It must be limited to what is necessary for the purposes for which it is processed
- Information must be accurate and kept up to date
- Data must be held securely
- It can only be retained for as long as necessary for the reasons that it was collected.
The new regulation aims to empower people to take control of their own data, provides individuals with new rights regarding their personal data and requires organisations to demonstrate that they comply with the new law.
The attached document entitled How we use your information.docx provides a summary of the information we hold about you, how we use it and explains your rights in respect of this data.
#Kids Jabs - Is your child protected?
The NHS is reminding parents and carers of the importance of vaccinating their child against a host of serious diseases.
The vaccination jabs which children receive in their early years – between birth and when they first go to school – are very important in helping them build protection against infections such as meningitis, diphtheria, polio, measles and mumps.
These diseases are in circulation and an infection can cause serious complications, particularly for a child. But it is not only the child who is protected, vaccination programmes protect the whole population by making it harder for a disease to spread to others.
It is particularly important that children are fully up-to-date with all their jabs before they start school for the first time, which is when they come into contact with more potential sources of infection.
The vast majority of parents do ensure their child has been fully protected, but there are many children who are missing doses and are therefore at risk.
More information is available on the NHS Choices website, and if in any doubt that your child is missing important vaccinations you should speak to your GP.
Play your part and help spread the message to family and friends and help to ensure children are fully protected.
Oxfordshire Healthcare Phone App
A free smartphone app has been launched to give people valuable advice about the best places to get help when they are ill or injured in Oxfordshire.
The ‘Health and Care Oxfordshire’ app has been developed by Oxfordshire Clinical Commissioning Group (CCG) with the aim of guiding people to the most appropriate NHS services.
Using global positioning technology it enables people to find the most appropriate health service wherever they are in Oxfordshire.
The app provides advice on when it might be appropriate to visit a pharmacist or a GP and when to call NHS 111, and when self-management at home might be more appropriate. It highlights the type of injuries or illnesses most appropriate to be seen at minor injuries units or first aid units in Oxfordshire.
You can find information via the app on a range of services delivered by sexual health clinics in Oxfordshire and where they are located in the county.
The app signposts people to a range of social care support available locally including from Oxfordshire County Council for those with eligible needs. There is a link on the app to the Patient Access website which lets people use online services provided by their GP practice, which may include accessing their medical records, requesting appointments and repeat prescriptions.
Details of pharmacies, GP practices, minor injuries and first aid units as well as A&E departments in Oxfordshire are listed together with information about some nearby main hospitals outside the county. These are displayed on digital maps showing the exact location of the service and contact details – opening times of individual services can be accessed via provider websites or through NHS Choices.
Improving Access to Routine GP Appointments Throughout South East Oxfordshire
As part of the government's pledge to provide 7 day care, NHS England has implemented a pilot scheme which will provide additional access to patients during evenings and at weekends. The GP practices across South East Oxfordshire work as a federation to provide these additional out-of-hours appointments each week.
Each surgery will be provides appointments at different times and on different days, however you will be able to book into an available slot at ANY of the participating surgeries. With your consent, the clinician who sees you will have access to view your medical record.Please note that if you feel an onward referral to a specialist or any further investigations may be required, then it may be better to arrange an appointment with your own doctor, however, this is not essential.
PLEASE NOTE: These appointments will be aimed at routine GP care and will NOT replace the current urgent 111 service. If you require an urgent GP appointment when your surgery is closed then you will still need to call 111.
To book and appointment - simply call your surgery and speak to a receptionist
The Rycote Practice will be open on the following dates in the coming weeks;
Monday 25th June 2018 : 18:30-20:00 : Dr K Keaney and Nurse, Louise Hope
Saturday 30th June 2018 : 08:00 - 11:00 : Dr C Conely and HCA, Linda Pusey
Friday 6th July 2018 : 18:30-20:00 : Dr J Makris and HCA, Linda Pusey
Monday 16th July 2018 : 18:30-20:00 : Dr M Vaughan and Nurse Louise Hope
Thursday 19th July 2018 : 18:30 - 20:00 : Dr D Faller and Nurse Ruth Cox
A copy of the full rota for all practices can be found here
Accessible Information Standard
On 1st July 2016 all NHS organisations were required to comply with the new Accessible Information Standard.
The practice would like to hear from you if you have a visual or hearing impairment or any disability that means you would prefer to receive communication from the practice in a specific format.
You can contact the practice on 01844 261066 or via therycotepractice.co.uk if you require information in a specific format such as:
large print, easy read, braille, audio format
Please help the practice to help you get the most from your healthcare.
Repeat Prescription Survey - what you told us
A huge thank you to the 228 patients who completed our Repeat Prescription survey over the last autumn and winter. You provided the practice with a huge amount of information and, as a result, it has taken a very long time to collate all the results. That is now complete and the full results of the survey are available here. The findings have helped us identify problem areas and develop an action plan to address them.
A significant number of you told us that you were frustrated with turnaround times - something that seems to have worsened in the last few months - we are meeting with local pharmacies in the near future to discuss this. You also highlighted items being out of stock, communication with us and the pharmacy (and between us) and being dispensed incorrect medications as issues for us to address.
One of the key things that became apparent was that many of you are unclear when your medication review is due, either because you do not see your repeat prescription slip or because you have signed up for electronic prescribing. As a result we have now changed our reminder system. You will receive a text message one month before your medication review is due. Patients who do not have a mobile phone will receive a letter. In order to make things easier for you and protect appointments, the GP will endeavour to review your medications when you are in (if you come regularly) or from your notes if your condition is well-managed. If you do receive a reminder, please do not ignore it - it is very important.
We have also agreed to:
- Jointly produce a leaflet with local pharmacies explaining the prescription process and how to make it work for you;
- To work more closely with local pharmacies so that we can be aware if medications are out of stock;
- Communicate better if we are unable to prescribe your medication or have to switch it to an alternative;
- Encourage people to order repeat medication online so that we can audit turnaround times much better.
Friends & Family Test
From 1st December the Rycote Practice is participating in the NHS Friends and Family Test.
The Friends & Family Test is about giving patients the opportunity to provide quick feedback on their care and treatment experience. It’s already in use in many parts of the NHS and is expanding to a lot more.You can say what is going well and what can be improved so that people who make decisions about local healthcare can take your views into account. Please click this link to watch a video about the NHS Friends & Family Test
At The Rycote Practice, we aspire to offer patients a service that we would be happy for our friends and family to receive. We would like your help to measure how we are doing by answering a brief question and offering your suggestions on how we could improve your experience.
It doesn’t take long and you don’t need to give your details on your feedback form. Forms are available from all members of our team or, if you prefer, you can complete the Friends and Family Test online.
Each month the results will be published on this website and on the NHS Choices website.
Risk of Meningitis for University Students
Meningococcal disease is a life-threatening infection. It is a term used to describe two major illnesses - meningitis and septicaemia. These can occur on their own or most commonly together. Most people will make a good recovery but at worst meningococcal disease causes very severe illness that can rapidly result in death. Since the Men C vaccine was introduced in November 1999, there has been a massive fall (99%) in cases of meningitis C infections in all age groups.
Currently children receive vaccinations against Meningitis C when they are 3 months and 12 months old and have a booster vaccination in their teens between the ages of 13 and 15. Some patients however have not had a booster dose and some have not been vaccinated at all. This group is at increased risk of contracting Meningitis C disease if they enter into a further education setting for the first time because the disease can spread quickly in area where people live closely to each other (e.g. university halls or shared accommodation).
You are strongly advised to consider vaccination if you;
- are going to university or further education for the first time
- are aged 17 to 25
- have not previously had any Meningitis vaccination since the age of 10
If you are not sure whether you have been vaccinated against Meningitis C we would encourage you to call the practice on 01844 261066 and ask to speak to one of our practice nurses for immunisation advice.
Generation Games - New Patient Education Resource
Please click on here for the latest evidence about the importance of physical activity in chronic disease.
Safeguarding - are you concerned about a child or a vulnerable adult?
Safeguarding is a term used to describe measures taken to protect the health, wellbeing and human rights of individuals, which allow people - especially children and vulnerable adults - to live free from abuse harm and neglect. The practice safeguarding lead is Dr Jacqueline Makris but we work closely with a number of other organisations and health professionals to ensure that patients are kept safe.
Effective safeguarding is achieved by a) ensuring that it is everyone's responsibility and b) working in partnership to protect those in need. If you have a concern about a child or a vulnerable adult you can speak to Dr Makris, or any of our GPs.
Alternatively you can contact the Oxfordshire Safeguarding Childrens Board
Or the Oxfordshire Safeguarding Adults Board