Advocacy & Translation
We appreciate that sometimes our patients might need help to access and understand our services. This section offers some information about the sort of support that is available.
These fact sheets have been written to explain the role of UK health services, the National Health Service (NHS), to newly-arrived individuals seeking asylum. They cover issues such as the role of GPs, their function as gatekeepers to the health services, how to register and how to access emergency services.
Special care has been taken to ensure that information is given in clear language, and the content and style has been tested with user groups. Open the leaflets in one of the following languages
If you need an interpreter when you see the GP or nurse you should inform the receptionist when you book an appointment. If you always require interpreter services, please let us know on your registration form and we will make sure than an alert is added to your record.
Please be aware that we will need several days notice to arrange an interpreter. We would therefore ask that you give us plenty of notice for an appointment. In the event that you need to be seen urgently, before an interpreter can be arranged, we will use internet translation services or the Red Cross Emergency Multilingual Phrasebook.
If you ask a relative to act as your translator, please ensure that you are confident that they will clearly communicate your symptoms to the GP or nurse.
This section is currently under construction.